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Air-conditioned hotel opposite Angers train station

24-hour reception • City centre just a few minutes’ walk away

02 41 25 78 78

02 41 25 78 78 Book direct

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Personalised assistance • Direct contact with the hotel

Personal data

Last updated: July 2026


1. DATA CONTROLLER

The data controller responsible for the personal data collected through this website is:

HÔTEL DE CHAMPAGNE
Simplified joint-stock company
34 avenue Denis-Papin
49100 Angers – France

Telephone: +33 (0)2 41 25 78 78
Email: info@hoteldechampagne.com
SIREN number: 332 453 646


2. PERSONAL DATA COLLECTED

When using the Hôtel de Champagne website and services, the following categories of personal data may be collected:

  • first name and surname;
  • email address;
  • telephone number;
  • information contained in messages sent to the hotel;
  • information required for bookings and stays;
  • arrival and departure dates;
  • preferences or special requests communicated by the guest;
  • billing information;
  • technical information relating to browsing, subject to the choices made regarding cookies;
  • data required for the secure processing of payments and bank card guarantees.

Fields marked as mandatory are required to process the request or booking. If this information is not provided, the Hôtel de Champagne may be unable to provide the requested service.


3. PURPOSES AND LEGAL BASES FOR PROCESSING

Personal data are used for the following purposes:

Management of contact requests

  • Data submitted through the contact form, by email or by telephone are used to respond to requests for information.
  • Legal basis: the Hôtel de Champagne’s legitimate interest in responding to requests addressed to it, or pre-contractual steps taken at the request of the data subject.

Management of bookings and stays

  • Data are processed in order to:
    • record and confirm bookings;
    • prepare and manage stays;
    • communicate with guests;
    • manage arrivals and departures;
    • process special requests;
    • issue invoices;
    • manage and follow up the commercial relationship.
  • Legal basis: performance of a contract or pre-contractual steps.

Management of payments and bank card guarantees

  • Data required for payments, pre-authorisations and guarantees are processed in order to secure bookings and enable payment for the services provided.
  • Legal basis: performance of the contract and the hotel’s legitimate interest in preventing unpaid amounts and fraud.

Compliance with legal and accounting obligations

  • Certain data are retained in order to comply with the legal, tax, accounting or administrative obligations applicable to the hotel.
  • Legal basis: legal obligation.

Management of guest reviews and satisfaction measurement

  • Contact details and information relating to the stay may be used to invite guests to submit a review and to measure their satisfaction.
  • Legal basis: the Hôtel de Champagne’s legitimate interest in improving the quality of its services, or consent where required.

Marketing information and newsletters

  • Where a person has agreed to receive marketing information, their contact details may be used to send news, offers or communications relating to the hotel.
  • Legal basis: the data subject’s consent or legitimate interest where permitted by applicable regulations.

Audience measurement and website improvement

  • Subject to the user’s consent, browsing data may be processed in order to measure website traffic, analyse its use and improve its operation.
  • Legal basis: consent.


4. RECIPIENTS OF THE DATA

Data are accessible only to:

  • authorised members of the Hôtel de Champagne staff;
  • the hotel management;
  • technical service providers involved in the operation of the website and services;
  • organisations legally authorised to receive such information.

Depending on the service used, data may notably be processed by:

  • D-EDGE, for the booking engine and the secure transmission of information required for the booking;
  • My Groom Service, the publisher of the Chloé hotel management software;
  • Guest Suite, for guest satisfaction management, reviews and authorised communications;
  • OVH, for website hosting;
  • Mimosa, for the maintenance and technical administration of the WordPress website;
  • Google, where the use of Google Analytics has been accepted;
  • email and backup service providers required for the operation of the hotel.

These service providers may only use the data for the purposes of the services entrusted to them and in accordance with their contractual and regulatory obligations.


5. BOOKINGS AND BANK CARD DATA

Online bookings are processed through the secure D-EDGE booking engine.

Bank card data are protected and access is restricted to authorised individuals. Where such data are made accessible through the hotel management software for the purposes of managing a booking, they automatically become inaccessible or are deleted after the guest’s departure.

The Hôtel de Champagne never publishes or discloses bank card data to unauthorised third parties.


6. DATA RETENTION PERIODS

Data are retained only for as long as necessary for the purposes for which they were collected.

Requests submitted through website forms

Data submitted through the forms are retained for 900 days from the date of receipt or the most recent relevant exchange.

Bookings and stays

Information is retained for the period required to prepare and fulfil the booking, and is then archived for the periods imposed by legal obligations or required for the establishment, exercise or defence of legal claims.

Accounting documents and invoices

These documents are retained for the periods required by accounting and tax regulations.

Direct marketing

Data used for direct marketing purposes are retained until consent is withdrawn or for a maximum period of 900 days from the most recent contact initiated by the person, unless a different retention period is required by law.

Bank card data

Bank card information made accessible for the management of the stay automatically becomes inaccessible or is deleted after departure, unless its retention is legally required in connection with a dispute or a contested transaction.

Cookies

The retention periods applicable to each cookie or tracker are specified in the cookie management tool available on the website.


7. COOKIES AND TRACKERS

The website may use cookies that are strictly necessary for its operation, in particular to:

  • ensure the security of the website;
  • remember the selected language;
  • enable the booking engine to operate;
  • retain the choices made regarding cookies.

These necessary cookies do not require consent where they are essential for the operation of the service requested.

Subject to the user’s consent, the website may also use Google Analytics to measure its audience and improve its content.

Non-essential cookies must only be placed after the user has given their consent.

Visitors may accept, refuse or customise cookies through the banner displayed during their first visit. They may subsequently change their choice at any time using the “Cookie management” link available on the website.


8. DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Certain technical service providers may process data from a country located outside the European Economic Area.

Where such transfers take place, they must be governed by a mechanism recognised under European regulations, such as an adequacy decision, standard contractual clauses or any other appropriate safeguard.


9. DATA SECURITY

The Hôtel de Champagne implements appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss;
  • alteration;
  • destruction;
  • accidental or unlawful disclosure.

Access to management tools is restricted to authorised individuals and protected by individual login details. Service providers processing data are required to comply with confidentiality and security obligations.


10. RIGHTS OF INDIVIDUALS

In accordance with applicable regulations, each person has, depending on the circumstances:

  • the right to access their data;
  • the right to rectify inaccurate or incomplete data;
  • the right to have their data erased;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability where applicable;
  • the right to withdraw consent at any time for processing based on consent;
  • the right to provide instructions concerning the use of their data after their death.

The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, the person may contact:

HÔTEL DE CHAMPAGNE
34 avenue Denis-Papin
49100 Angers – France

Email: info@hoteldechampagne.com
Telephone: +33 (0)2 41 25 78 78

The request must provide sufficient information to identify the person and clearly specify the right they wish to exercise. Proof of identity may only be requested where necessary to prevent disclosure to an unauthorised person.


11. COMPLAINT TO THE CNIL

If, after contacting the Hôtel de Champagne, a person considers that their rights have not been respected, they may lodge a complaint with the French Data Protection Authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), directly through the CNIL website.


12. NO AUTOMATED DECISION-MAKING

Data collected by the Hôtel de Champagne are not subject to decisions producing legal effects that are based exclusively on automated processing.


13. CHANGES TO THIS PRIVACY POLICY

This policy may be amended to reflect legislative, regulatory, technical or organisational developments.

The applicable version is the version published on the website on the date it is consulted.